Personal motor insurance

I need to make a temporary change – what are the Temporary Additional Vehicle or Driver Acceptance terms?

To check whether a vehicle or driver is acceptable you are required to run this through on the system as a permanent change.

If the change is acceptable to ourselves as a permanent change then it is acceptable to ourselves temporarily.

Please refer to prices by contacting us on 0330 024 6884 or email.

What if the person I want to add temporarily is not a UK resident?

Please refer to prices by contacting us on 0330 024 6884 or email.

When making a temporary change, do I need to send you my cover note?

Have you teleprocessed your temporary change?

Yes - You don't need to send the covernote in to us - you just need to give us the covernote number and policy number via email.

No - If you haven't teleprocessed the change with us or on your system if it has the capabilities, then please call us with all vehicle/driver details and covernote number on 0330 024 6884.

How do I check the status of a motor claim?

Have you registered for eServe?

Yes - Login to eServe and track the claim.

No - Visit the eServe pages to learn about our online tracking tool, eServe and how to register.

The policyholder has passed away. What process do I need to follow?

If there is now a new vehicle owner, the policy needs to be re-keyed as new business.

If there isn't a new vehicle owner, the policy is fine to continue however the policy MUST be transferred into the name of the executors; the named drivers can continue to drive the vehicle.

If an additional premium appears when transferring the policy into the name of the executors please contact us on 0330 024 6884.

Please refer all other queries either contacting us on 0330 024 6884 or email.

What are the No Claims Discount (NCD) step-back scales?

NCD step back scale

PNCD step back scale

How do I request No Claims Discount (NCD) proof?

Please note that NCD Proof can only be provided for cancelled/lapsed policies.

Please email us including the following information:

• Brokerage Name
• Customer's Full Name
• Customer's Address
• Policy Number
• Vehicle Registration
• Please confirm where you would like NCD proof sent.

If you are not/were not the holding broker for the policy when it was in force, please confirm within the email that you have been granted permission from the customer or holding broker to obtain proof. If you have not been granted permission to request this information, unfortunately we will not be able to action your request.

Which countries require a Green Card?

It is not always necessary to travel with a green card providing the insured takes their Certificate of Insurance. The table below covers off the main countries travelled to and shows whether or not a Green Card is compulsory. If the country is not listed, we are unable to provide cover, even for an additional premium, as they fall outside the Green Card system:

How do I request a Green Card?

A Green Card is an internationally recognized document that serves solely as evidence that the holder has the minimum cover required by law in the visiting country (for example, Third Party Liability cover).

It provides NO Insurance cover in itself and the policyholder must ensure that they have their Certificate of Insurance with them when travelling abroad.

Please check that a green card is required for travel prior to submitting a request. You can view which countries require a green card below.

Please email us including the following information:

• Brokerage Name
• Customer's Full Name
• Customer's Address
• Policy Number
• Vehicle Registration
• Post to broker / Post to client
• Start date of green card
• End date of green card
• Please list ALL countries that are being travelled to
• Please name all drivers, including temporary drivers that will be using the vehicle abroad. All drivers MUST be named on the policy.

Drivers that will be using the vehicle whilst in a foreign country must include any temporary drivers named on the policy. Please also provide the names of all the temporary drivers included on the policy.

What is the maximum limit for foreign use cover?

Under the policy wording the insured may drive abroad for up to 93 days in any one period of insurance without giving us prior notice.

No additional premium is charged for this, although the period is limited to 93 days per annual policy cover and the client file or the broker's records must be noted of any trips we are informed of.

If you have a request to extend the 93 day limit please contact us on 0330 024 6884.

I need to backdate a policy cancellation – what information do you need?

To enable us to review your request, please ensure you send us the necessary supporting documentation:

Please email us including the following information along with your supporting evidence:

• Policy Number
• Policyholder's Name
• Policyholder's Address
• Renewal date
• Effective date of cancellation
• Cancellation reason

When we receive your email we’ll contact you so you can process the backdated cancellation (subject to satisfactory information being provided).