Important note re. BT’s decision to withdraw their Redcare alarm signalling service from market
You may have seen recent news reporting BT’s decision to withdraw their Redcare service and operation from market with effect from 1 August 2025.
We believe that over 100,000 private customers and businesses will be affected and they’ll need to find alternative solutions.
These customers will probably be receiving calls and communications from a wide range of alarm maintenance companies, alarm suppliers and other companies who may see an unexpected business opportunity.
Given the criticality of alarm systems to customers’ insurance covers, customers may seek advice from their insurance brokers.
Many customers will be unaware of the technological specifications delivered through Redcare and it’s important that the replacement service they choose provides a like-for-like performance level.
There are a very limited number of potential alternative suppliers. Alarm signalling products like the CSL Dualcom Gradeshift Pro DP3 or indeed any dual path Alarm Transmission System with performance level DP3 certificated to BSEN50136-1:2012 will be accepted by AXA as a like-for-like replacement.
Alternative product suppliers and installers are gearing up to support the huge numbers of businesses and private individuals who’ll need to make changes to their systems.
However we’d strongly advise that Redcare customers act quickly as it’s almost inevitable that the closer we get to 1 August 2025, the more likely installation bottlenecks and product shortages will begin to occur.
Many customers will be unaware of the technological specifications delivered through Redcare so it is important that the replacement service they choose is:
1. Installed by a company regulated by the National Security Inspectorate (NSI) which incorporates the National Approval Council for Security Systems (NACOSS) or a company regulated by the Security Systems and Alarm Inspection Board (SSAIB).
and
2. Will be maintained in full working order under an annual maintenance contract with an appropriate alarm maintenance company or installer regulated by the National Security Inspectorate (NSI) which incorporates the National Approval Council for Security Systems (NACOSS) or a company regulated by the Security Systems and Alarm Inspection Board (SSAIB). We may require evidence of the maintenance agreement in the event of a claim.
Where customers are uncertain if their new systems meet the requirements, they should inform their brokers.
Brokers who have any questions should contact Douglas Barnett, AXA's Director of Mid-market and Customer Risk Management at douglas.barnett@axa-insurance.co.uk.
Guidance for your clients
Our summary document is designed to help you keep your clients informed about the withdrawal of Redcare, and provide guidance on choosing a replacement system.
