Our service proposition

Our service includes:

  • Claim initatives to drive down cycle times
  • A robust customer focused supply chain
  • We use our customer feedback to help shape our current and future service proposition.

 

Making a commercial property insurance claim

How to contact us

If the policyholder has an incident or claim they need to report to us, then please contact our claims team who will immediately take action to help you.

Claim notification guidelines

The information required for us to register a claim and assist us in adopting our One and Done claims process:

General requirements

When making a claim please provide as much of the following information as possible as well as specific peril information:

  • Policy number quoted on the policy schedule
  • Name and address of policyholder
  • Full address of loss (including flat number/unit number)
  • Trade / Description of business
  • Description of premises (including construction type if known)
  • Full circumstances of loss
  • Date & time discovered
  • Who discovered the loss
  • Full details of nature and extent of the loss together with the dimensions of damage and/or supporting evidence of loss (e.g. estimates for repair, original purchase invoices etc)
  • Estimated value of the loss
  • Policyholder’s VAT status
  • Has the policyholder’s ability to trade been affected?
  • Is the property still habitable?
  • Date & time the premises were last occupied
  • Is the Policyholder responsible for any loss under the terms of their lease?
  • If we select the claim to go through the one and done process and we settle by cheque, whom should the cheque be payable to?
  • If we select the claim to go through the one and done process and we settle by Electronic Funds Transfer (EFT) we will need the account name, number and sort code.

Specific peril

 

Commercial property claims hints and tips

We have collated a wide range of hints and tips designed to support your policyholder. Areas include fire prevention, flooding and theft.

Fire prevention hints and tips

Theft prevention / security hints and tips

Water Damage / Escape of water / Flood / Storm

 

Commercial property claims contacts

Property Claims Key Documents

 

Property Claims Inflation Guide

We’ve put together a practical guide, which covers how property claims inflation is driving up premiums, and what can be done to limit the impact.